Flona Community Survey

Analysis of 96 Student Responses

The "Wish" for Peer Support

90%

of students "Yes, definitely" (48) or "Maybe" (38) wished they could talk to a peer.

Willingness to Use Flona

63%

are "Likely" (41) or "Very Likely" (19) to use the platform for seeking help.

Willingness to Volunteer

79%

are "Very interested" (32) or "Moderately interested" (44) in becoming helpers.

Top Matching System

58%

(56 students) prefer a "Request Queue" where helpers can pick up a chat.

The "Support Gap"

35%

(34 students) talk to "No one" when facing challenges, while only 4% talk to a counsellor.

Need for "Safety Net"

72%

(69 students) said the Sarth referral is "Very" or "Critically" important.

How often do you feel stressed?

Who are you comfortable talking to?

Wished you could talk to a peer?

How likely to use Flona?

How to connect seeker & helper?

Noteworthy "Other" Suggestions:

  • "A system that would match on the basis of some common keywords..."
  • "Best if there's 'matching' based on context... but have random/queue for emergency chats."
  • "Type the problem in search bar and show a list of ppl who have... faced the same."
  • "Having similar interests or something on those lines"

Importance of Sarth "Safety Net"

Noteworthy "Conditional" Feedback:

  • "It might be good for emergencies, but it's a nightmare when there's a false alarm..."
  • "i think if the Sarth Centre is genuinely helpful then very imp but if they... give suggestion which even google can give then not at all"

Key Concerns & Gaps (from Q12)

  • Trust & Safety: Ensuring helpers are genuine, no predators.
  • Helper Qualification: "helpers are not professional", "Student as helpers=decreased professionalism"
  • Helper Availability: "The non availability of helpers at the exact time."
  • Incentives: "Willingness of volunteers without incentive", "Some kind of benefits to the helpers"
  • Misuse & Trolling: "misuse of the platform for malice", "predators etc"
  • Anonymity: "Anonymity might be good to have, not everyone is comfortable revealing their identity."
  • Scope: "Don't aim: deep convos & therapy, Keep it for daily ups & downs"

Interest in volunteering as a helper?

Helper's weekly time commitment?

Noteworthy "Other" Responses:

  • "It depends upon the helper's commitments..."
  • "After placements yes anytime"
  • "whenever we both are free"

Best way to manage availability?

What guidelines MUST cover (from Q9)

  • Privacy & Boundaries: "Non disclosure", "Knowing the Boundaries & Ethics"
  • Listening Skills: "Not giving solutions unless not asked", "not jumping directly to solving the problem"
  • Non-Judgment: "Passing no judgements", "Taking the person's problems seriously"
  • Crisis Escalation: "protocols, like what to do if you feel someone’s situation is concerning"
  • Sensitivity: "How to be sensetive", "Trigger words like gender, place...", "Make sure not to interrupt"
  • Handling Different Personalities: "How to Handling Different Personalities"